Hi, I'm Ivan, a Freight Logistics Coordinator and Account Manager with 10 years of experience supporting US-based freight brokers and 3PL companies.
Most of my career was spent at Global Tranz, one of the largest freight brokerage networks in the US, where I handled end-to-end logistics coordination, managed high-volume client accounts, and kept shipments moving even when things got complicated.
Here is what I can do for your business:
-Freight & Logistics Support: Real-time shipment tracking, carrier coordination, load monitoring, and escalation handling from pickup to delivery.
- Account Management: End-to-end client account handling, proactive status updates, and issue resolution before problems escalate.
- Data Entry & Documentation: Freight document processing, POD collection, audit trails, and accurate record management.
- Customer Service: Inbound and outbound support via phone, email, and chat. Dispute resolution and first-contact problem solving.
- Reporting & Admin: KPI reports, Google Sheets dashboards, shipment summaries, and daily ops updates.
- General VA & Admin Tasks: Email management, scheduling, calendar coordination, and day-to-day operations support.
Tools I use daily:
McLeod, Macropoint, Oracle, Citrix, Front App, Microsoft Office Suite, Google Workspace, Slack, Microsoft Teams, Loom, and Outlook.I have been working in remote and fast-paced environments for years. I communicate clearly, I show up consistently, and I take ownership of the accounts and tasks assigned to me.If you need someone who knows freight operations inside and out and can work independently from day one, I would love to connect.
- -----------
- -----------
Verified
