Licensed Electronics Engineer with over 4 years of IT support experience in MSP and enterprise environments. Skilled in Level 2 technical support, Microsoft 365 administration, Active Directory, Windows environments, and network troubleshooting. Experienced in supporting servers, endpoints, and cloud services, with strong background in ticketing systems, SLA compliance, and customer facing support. Proven ability to troubleshoot complex issues, manage IT systems, and provide reliable remote support.
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