I am a results-driven Account Manager, Executive Assistant, and Customer Experience Professional with 7+ years of experience supporting international clients across Australia, New Zealand, and the United States. I specialize in client management, customer support, executive assistance, and hospitality operations, with strong expertise in CRM systems and multi-channel communication.
In my most recent role as an Account Manager, I managed and retained B2B client accounts by providing strategic, performance-driven support. I optimized online listings to improve visibility, engagement, and lead quality, handled end-to-end client onboarding, and provided customer support via email, phone, and chat using CRM platforms. I also executed targeted email campaigns, maintained accurate CRM records, and identified opportunities to strengthen long-term client relationships.
I have also worked as a Freelance Executive Assistant for short- and long-term rental businesses, supporting property owners and managers with calendar and inbox management, guest communication, booking coordination, vendor coordination, and daily operational tasks. My experience in property management platforms allows me to deliver excellent guest experiences while ensuring smooth day-to-day operations.
Previously, I worked as a Guest Experience Specialist, handling reservations and guest support across major booking platforms while consistently meeting service-level and satisfaction metrics. I also bring strong customer service and technical support experience, providing voice and email support, processing orders and billing inquiries, resolving technical issues, and supporting customer retention initiatives.
What I Can Offer You
Account & Client Management focused on retention and growth
Executive & Administrative Support (calendar, inbox, documentation, task management)
Customer Support via Email, Phone, and Chat
CRM Management (HubSpot, Salesforce, Zendesk)
Property Listing & Guest Communication Management
Conflict Resolution & Escalation Handling
Organized, detail-oriented, and proactive support
Clear communication and experience working with international clients
I am reliable, adaptable, and committed to delivering high-quality support that helps businesses improve customer satisfaction, retain clients, and scale operations. I’m looking for long-term collaborations where I can provide value, consistency, and dependable support.
