Personal Injury Case Manager Assistant | Legal Virtual Assistant | Medical Records & Insurance Specialist
Are you looking for a dependable customer support professional who can provide top-quality assistance, resolve technical issues efficiently, and make every customer interaction a positive experience?
I’m Blake Caluag, a Customer Support and Technical Helpdesk Specialist with over 10 years of experience in providing excellent service for clients in healthcare, telecommunications, and insurance.
I’ve worked with global companies such as UnitedHealthCare (TTEC), Comcast (Concentrix), and Parameds (FGC+), where I handled:
Live chat and email support
Account troubleshooting and password recovery
Customer inquiries and escalation management
Back-office and administrative tasks
Ticket monitoring and CRM tools (ISET, CDB, HSID, ACSR, Superuser, and more)
I’m known for my calm, customer-focused approach — ensuring that every issue is resolved efficiently and professionally. My goal is always to create a smooth experience for clients and customers alike.
? What I Offer:
Reliable, consistent customer service support
Technical helpdesk troubleshooting
Data entry and administrative assistance
Chat and email management
Escalation and ticket resolution
I take pride in delivering accurate work, timely responses, and friendly communication. Whether you need someone for ongoing support or short-term tasks, I’ll make sure your customers feel valued and your operations run smoothly.
Let’s work together to deliver excellent service and lasting satisfaction for your customers!
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