Hi, I'm Mary Ann.
I'm a reliable and detail-oriented General Virtual Assistant with a strong background in administrative support, customer support, data entry, and e-commerce assistance. I enjoy helping business owners stay organized by managing daily tasks, maintaining accurate records, supporting customers through written communication, and providing dependable virtual assistance.
I bring 9 years of professional experience as a Real Estate Title Examiner, where I reviewed high-volume legal documents, verified property records, maintained confidential information, and delivered accurate results under strict deadlines. This experience strengthened my attention to detail, research skills, organization, and ability to work independently.
I also have 3 years of remote customer support experience, assisting customers through written communication in a fast-paced online environment. This strengthened my communication, problem-solving, and relationship-building skills while providing professional and timely support.
To expand my skills in e-commerce, I built my own Shopify portfolio store, where I gained hands-on experience with product research, product listing, writing SEO-friendly product descriptions, basic Shopify customization, and store optimization. This portfolio reflects my commitment to continuous learning and my ability to adapt to new tools and business needs.
I'm proficient in Microsoft Excel, Google Sheets, Google Docs, Google Drive and Canva, and I'm comfortable managing data, organizing files, formatting documents, conducting web research, and supporting day-to-day business operations.
What I Can Help You With
Administrative Support
• Data Entry & Data Management
• Administrative Support
• Inbox & Email Management
• File & Document Organization
• Document Formatting
• Microsoft Excel & Google Sheets
• Google Workspace
• Web Research
Customer Support
• Customer Email Support
• Responding to Customer Inquiries
• Live Chat Support
• Order Status Assistance
• Professional Written Communication
• Problem Resolution
Shopify & E-commerce Support
• Product Research
• Product Listing
• SEO-Friendly Product Descriptions
• Basic Shopify SEO Optimization
• Product Information Updates
• Basic Shopify Store Customization
Tools
• Shopify
• Microsoft Excel
• Google Sheets
• Google Docs
• Google Drive
• Canva
I'm committed to delivering accurate, organized, and dependable support while continuously learning new tools and improving my skills. I'm looking for opportunities as a General Virtual Assistant, Administrative Support Specialist, Customer Support Representative, Data Entry Specialist, or Shopify Virtual Assistant, where I can contribute to your business and grow as part of your team.
