Expert Airbnb Host, Property Manager & Short Term Rental VA

For 5 years, I worked with Airbnb as a Case Manager, gaining extensive expertise in guest relations, issue resolution, and dispute handling. For the past 4 years, I have transitioned into Property Management and Co-Hosting, where I manage multiple properties across various platforms.

If you manage a property on Airbnb, Expedia. ----------- VRBO, Hopper, Marriott, Blueground, Direct Booking (Website), Boostly, Zillow, I can help with the following:

Customer service
- Guest Communication
- Handles Airbnb Support Case and other OTA cases
- Filing claims
- Handle additional fees and reimbursement
Review Management
- Respond to the reviews
- Dispute reviews
Maintenance/ Cleaning Team
- Communicate and coordinate with vendors
- Source out possible vendors
- Restock inventory supplies
Admin Task
- Monthly Financials
- Stripe Dispute
- Pay invoices to the vendors and property managers
- Make an SOP on a specific case
- Listing Optimization
Property Management Software:
- Hospitable
- Guesty
- Hostaway
Vendors' Platform
- Turno
- Taskbird
- EnsoConnect
Virtual Work Office
- Slack
CRM Tools:
- ASANA
- -----------
- Notion
AI Tools:
- Chatgpt
- Gemini
- Claude
- Nano Banana

If you’re looking for someone who's both people-focused and detail-oriented, I’d be happy to help lighten your load and bring value to your team.