With years of dedicated experience in the customer service field within the BPO and Call Center industry, I've honed my skills and risen through the ranks to become a seasoned Trainer for Culture, Communications & Foundation training as well as Product Specifics & process training. My journey in customer service has equipped me with the ability to understand and exceed customer expectations, ensuring their satisfaction.
As an accomplished Senior Recruiter, Sourcing & Lead Generation Manager, I have consistently delivered top-notch results, earning accolades such as the Recruiter & Sourcer of the Year award. My expertise extends to utilizing Boolean strings for precise Boolean search, and I am well-versed in various Applicant Tracking Systems (ATS) like Bullhorn, BambooHR, Workday, Breezy HR, and TalentHire. Additionally, I excel at sourcing talent through platforms like ZipRecruiter, Indeed, LinkedIn, HireVue, and Hiretual, employing advanced strategies to identify top candidates.
I shine as a Lead Generation Specialist, having successfully led teams and crafted impactful email marketing drip campaigns. My proficiency extends to utilizing tools such as Octopus CRM, LinkedHelper, and Dripify and other automation platforms. In addition, I'm skilled in email marketing and automation tools like HubSpot, Klaviyo, MailChimp, and Woodpecker, enabling me to drive meaningful results through targeted outreach and engagement. I have also managed CRMs such as Salesforce and HubSpot. I've experienced using different project management tools such as the Google Workspace, Microsoft 360, ClickUp, Asana, Notion, -----------, AirTable, SmartSheet, Workflowy. For communications, I've used Slack, Pumble, Microsoft Teams, Google Chat, Skype, ----------- and Telegram.
I'm no stranger to content creation for social media, adeptly using tools like Canva and Adobe Photoshop to craft engaging visuals. Furthermore, I excel in Social Media Management, ensuring brand presence and engagement across various platforms.
In the realm of e-commerce, I am an Amazon FBA Specialist and Product Researcher. My expertise includes using tools like Keepa and BuyBotPro and effectively navigating Amazon Seller Central to optimize product listings and drive sales.
Apart from these specialized skills, I've also acted as a General Virtual Assistant & Executive Virtual Assistant to the C-level Executives.
With a diverse skill set encompassing customer service, recruiting, sourcing, lead generation, email marketing, social media management, and e-commerce, I bring a dynamic approach to achieving results in various domains. My commitment to excellence and proven track record make me a valuable asset to any team or project.
