Detail-oriented and customer-focused IT Helpdesk Professional with hands-on experience in technical support, system troubleshooting, and hardware and software assistance in both onsite and remote environments. Currently providing IT support at ThoughtFocus Inc., with solid experience in ServiceNow ticketing, VPN configuration and troubleshooting, Active Directory management, and remote support tools.
Computer literate with strong proficiency in Microsoft Word and Excel, and effective English communication skills (oral and written). Experienced in office and administrative support, including virtual assistant tasks, data entry (70 WPM), and professional document preparation. Brings additional strengths in creative writing, digital advertising (Facebook and YouTube Ads), and graphic design using Canva and Adobe Photoshop.
Adaptable, reliable, and service-driven, with a strong ability to balance technical support, administrative responsibilities, and creative tasks while consistently delivering accurate and timely results.
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