Experienced professional with 15+ years in operations, instructional design, and project delivery, currently focused on paralegal work and legal assistance. Specialized in transitioning manual processes into scalable, automated systems, with a proven track record of reducing operational completion times by 75%. With a background in Psychology and deep experience managing medical device accounts in ISO-regulated environments, I bring a unique blend of human-centric understanding and technical precision to healthcare operations.
- Certified for ISO 13485:2003, ISO 19011:2011, and ISO 14871:2007.
- CRM Management, Automations & Technical Support
- Administrative Support, Course & Content Management
- Customer Support, Inbox Management & Client Onboarding
- QA Testing and Systems Maintenance
- Digital Files Management
- Quality Assurance
