Experienced Virtual Assistant | Admin Support, Compliance & Customer Service | 7+ Years Supporting AU/US Clients
If you need someone who can walk in, understand your systems fast, and just handle it, that's me.
I've spent the last 7+ years as a Virtual Assistant supporting businesses, clinics, and law firms across Australia and the US. My most recent work has been in admin and compliance support for an Australian company, managing controlled documents, registers, and ISO 9001 quality management system records, coordinating meetings and travel, and monitoring shared inboxes, alongside customer service for an Australian retail brand across Zendesk, Gorgias, Shopify, and Loop Returns.
Before that, I supported a US law firm with client intake and case management, a healthcare clinic with patient records and HIPAA-compliant data handling, and several US businesses with high-volume calls, emails, and CRM management. I also spent years in a BPO leading a team of 12 to 15 reps, so I know how to hit KPIs and keep quality high, not just from the agent side but from the leadership side too.
What I bring:
Admin support: documents, registers, scheduling, inbox management, compliance tracking
Customer service: Zendesk, Gorgias, Shopify, Loop Returns, high-volume calls/emails
Systems: Manatal, NetSuite, SkyTrust, Basecamp, DocuSign, Google Workspace, Microsoft Office, SharePoint
Healthcare & legal admin: HIPAA-compliant records, case intake, patient scheduling
Team leadership: training, coaching, performance monitoring
I'm detail-oriented, quick to pick up new tools, and comfortable working across time zones with minimal supervision. If you need someone reliable to take admin, compliance, or customer service off your plate, let's talk.
Verified
