I am an IT Support and Service Desk professional with experience in technical troubleshooting, user support, and IT operations in remote and fast-paced environments.
I specialize in resolving technical issues, managing service desk tickets, and supporting end users across Windows environments and SaaS platforms. My experience includes user account management, access provisioning, password resets, and supporting tools such as Microsoft 365, Entra ID, Zendesk, ServiceNow, Slack, AnyDesk, and TeamViewer.
I have worked in environments where accuracy, structure, and attention to detail are critical, especially when handling user requests, system access, and issue resolution within defined service levels. I am comfortable working independently, following processes, and ensuring that tasks are completed correctly and efficiently.
My core strengths include problem-solving, clear communication, and maintaining a consistent focus on quality support. I enjoy understanding technical issues, identifying root causes, and ensuring users receive timely and effective solutions.
I am currently seeking opportunities in IT Support, Service Desk, and SaaS administration roles where I can contribute to user support operations, identity and access management, and technical troubleshooting in a remote or international setting.
I am open to both Tier 1 and Tier 2 support roles where I can continue to grow and add value through reliable execution, technical skill, and strong customer service.
