E-commerce Virtual Assistant | Shopify & Gorgias Specialist | Order Management, Customer Support & Social Media
I help e-commerce and service-based businesses stay organized, resolve customer issues quickly, and keep daily operations running smoothly, so owners can focus on growing the business.
E-commerce Virtual Assistant with 7+ years of experience supporting online and service-based businesses through customer support, order management, social media engagement, and administrative operations. My experience includes managing customer inquiries, processing and tracking orders, maintaining accurate records, and supporting marketing initiatives.
Specializations:
- Customer Support (Email and Chat)
- Shopify and Etsy Order Management
- Gorgias Helpdesk Support
- Social Media Engagement
- Administrative Support
- Email Marketing Assistance
Tools:
Shopify, Etsy, Gorgias, Meta Business Suite, Google Workspace, Canva, CapCut, YouTube Studio, Hootsuite, Mailchimp, Zoho Mail
Key Skills:
- Order processing and fulfillment coordination
- Customer inquiry resolution
- Data entry and record management
- Google Sheets and reporting
- Community engagement and content support
- Process improvement and quality assurance
Certifications:
Gorgias Certified Agent - Gorgias Academy (Issued Jun 2026 · Expires Jun 2027) - Credential ID-----------
Google Ads for Beginners - Coursera Project Network (Issued Jul 2024) - Credential ID 4DCTV7LAXBGZ
Education:
Bachelor of Science in Electronics and Communication Engineering, De La Salle University – Dasmariñas
I am detail-oriented, dependable, and committed to providing long-term support that helps businesses operate efficiently and deliver excellent customer experiences.
Based in the Philippines, available for full-time or long-term part-time roles, and comfortable working across US/AU/UK time zones.
