Handled legal intake and case management, converted leads into signed retainer agreements, trained and supported tea-----------mbers, managed social media and ads tasks, and provided accurate back-office and administrative support.

I’m a Virtual Assistant and Customer Support Specialist with hands-on experience in legal intake, sales, and day-to-day business support. Over the past year, I’ve worked in an employment law firm as a Lead Intake Specialist and Trainer, where I handled client consultations, gathered case details, and helped turn inquiries into signed retainer agreements.

I’m comfortable speaking with clients, explaining processes in a clear and simple way, and building enough trust to help them move forward. I’ve also trained new tea-----------mbers on how to manage calls, document information properly, and maintain quality standards.

Aside from intake and sales, I have excellent experience in social media tasks, basic ad management, and back-office work like data entry and file organization. I pay close attention to details, stay organized, and make sure tasks are done accurately and on time.

I’m easy to work with, reliable, and always focused on making things smoother for both the team and the clients.