I am a results-driven Operations Manager and Virtual Assistant with 10+ years of professional experience supporting U.S.-based companies across real estate, property management, housing, and customer service industries. I bring strong expertise in team handling, operations management, and basic bookkeeping, along with hands-on execution skills that help businesses run efficiently.
I served as a Regional Operations Manager – Virtual Assistant, where I managed daily operations, handled and supervised remote teams, coordinated schedules, oversaw communications, and ensured smooth workflow execution. I have also worked as an Operations Manager for a housing company, supporting operational reporting, vendor coordination, and basic financial tracking and bookkeeping tasks.
My career progression includes leadership and supervisory roles such as Team Manager and Operations Manager, combined with frontline experience in customer service, collections, and training. This allows me to effectively manage people, processes, and performance while maintaining high customer satisfaction.
What I Can Help You With:
Operations & business process management
Team handling, supervision & performance monitoring
Virtual assistance (administrative & executive support)
Customer service & customer support (email, chat, phone)
Scheduling & workforce coordination
CRM management & documentation
Process improvement & workflow optimization
Reporting, data analysis & dashboards
Basic bookkeeping (expense tracking, invoicing, records)
B2B communication & client coordination
Tools & Skills:
CRM systems
Microsoft Office
Slack, OpenPhone, Hospitable
Canva
Project & time management tools
I am highly organized, dependable, and proactive, with excellent communication skills in English and Filipino. I thrive in remote environments and aim to build long-term working relationships with employers.
