Registered Nurse in the Philippines with nearly 6 years of combined experience in healthcare, financial in collections and customer service. I have almost 2 years of clinical experience in both hospital and clinic settings, along with nearly 3 years of healthcare BPO experience as a Nurse Medical Information Specialist supporting a US pharmaceutical company.
My responsibilities included providing medical information to patients and healthcare professionals, documenting and reporting adverse events (AEs) and product technical complaints (PTCs), escalating complex medical inquiries, and ensuring HIPAA compliance. I also handled administrative tasks such as preparing and sending medical information from approved FAQs, standard response documents, literature, and customized responses.Additionally, I worked as a Patient Scheduling Coordinator, where I scheduled, confirmed, rescheduled, and canceled patient appointments, managed patient communications, and coordinated with medical assistants and healthcare providers regarding medication refills, prior authorizations, and other non-clinical requests.
I am detail-oriented, organized, patient-focused, and proficient in handling healthcare-related administrative tasks, customer service, documentation, and care coordination in fast-paced virtual environments.
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