My responsibilities as a Reservation Agent ranges from:
- Responsible to process hotel reservations, cancellations, or modifications of availed hotel reservation from the Sales Department, On-line Travel Agents and hotel extranet (MARSHA);
- Answering guest inquiries with regard to the hotel general information and hotel room reservation status using the standard procedure;
- Effectively communicate with the front desk officers with regard to room reservation and room rates;
- Effectively handle daily correspondence and attend to inquiries in a timely manner;
- Responsible for organizing filing system which is kept up to date;
- Assisting to do check in or check out in the reception during busy period;
- Assisting Group Coordinator to update the group rooming list;
- Assisting to follow-up and clear the Post Master Account (PM) under Front Office Department;
- Checking the no-show status and charging base on the terms and condition of the contract.
