I have 20 years of BPO / Contact Center Experience. I have worked with international clients like Dell, Gateway, SBC Yahoo, Dlink, and Nokia. I have managed Customer Service, Technical Support, Sales, and Lead generation accounts. As a former Director for operations for an outbound contact center, I am highly skilled in Operations Management, Business Development, Project Management, Outbound Sales, Lead Generation, Appointment Setting, and TeleFundraising. I am also responsible for writing scripts and have worked and trained by Wall street phone experts.
Managed 3,500 FTE in 7 different sites as Director for Operations.
Over 20,000 hours of cold calling and appointment setting.
Managed agents from Turkey, Brazil, China, Russia, India, and the Philippines as Business Manager for Preciso adspend Technologies.
Remotely managed group of Virtual assistants, Home-based customer service, and Business Development Officers as Director of Operations Asia Pacific Region ECR Electronics.
Completed Craig Proctor's Inside Sales Agent online training.
Completed the Shaw Academy's Online Digital Marketing Course.
I am very keen on detail and a fast learner. My knowledge and skills are a perfect fit for your requirement and I would like to further discuss how I can be an asset to your company.
