I help growing businesses improve customer support, organize operations, and keep important work moving.
With over 10 years of experience across customer service, SaaS, fintech, mortgage services, e-commerce, and executive support, I have built my career around solving problems, improving processes, and making life easier for customers, teams, and business owners.
My experience includes handling customer inquiries, investigating technical issues, managing escalations, documenting bugs in Jira, and coordinating with product teams. I have also created SOPs, troubleshooting guides, training materials, and quality standards to help teams deliver more consistent support.
I helped launch and grow a customer support team to 10 representatives, trained six batches of support professionals, and developed four quality assurance rubrics across different support programs.
More recently, I have supported executives and business owners with project coordination, inbox and calendar management, client cases, outreach campaigns, recruitment, vendor communication, and operational follow-ups. I also build CRM workflows and automations using GoHighLevel and other platforms.
My core strengths include:
• Customer and technical support
• SaaS and business operations
• Project and workflow coordination
• Executive and administrative support
• Issue investigation and escalation
• Process documentation and improvement
• Quality assurance and team training
• CRM management and automation
I work with HubSpot, GoHighLevel, Zendesk, Jira, Asana, -----------, Trello, Slack, Google Workspace, and AI tools. I learn new systems quickly and use technology thoughtfully, while keeping accuracy, sound judgment, and clear communication at the center of my work.
I’m currently open to opportunities in customer support, SaaS operations, project coordination, and executive support.
If you need someone who can bring clarity to the details and follow work through to completion, let’s connect.
Verified