Hi! I'm an experienced IT professional and General Virtual Assistant with over 20 years in the BPO industry. I specialize in IT support, troubleshooting, networking, and technical assistance to help businesses maintain smooth and efficient operations. My goal is to provide reliable support that minimizes downtime, resolves issues quickly, and allows business owners to focus on growth.
In addition to IT services, I have experience in administrative tasks such as documentation, creating Standard Operating Procedures (SOPs), report generation, email management, and customer support. I am highly organized, detail-oriented, and committed to delivering quality work.
Throughout my career, I have worked closely with clients, customers, and IT teams to coordinate tasks, resolve issues efficiently, and ensure seamless operations. I take pride in my strong communication skills, professionalism, and ability to adapt to different tools and work environments.
Let's work together to achieve your business goals!
Areas of Expertise:
SKILLS:
-Network Technician/Technical Support
-Service Desk Technician
-General VA doing admin tasks for the company (reporting, documentation, email management, etc)
-Internet Research
-Email migration (Google Workspace > O365)
-Expert Data Entry
-Email support and management
-Handling escalations
- Excellent communication and customer service skills
- Incident Management
- IT Provisioning and Account Management
- Troubleshooting skills
- Good team player
-Creating SOP & User Guides
TOOLS:
-Windows Operating System-Checkpoint VPN
-MS Office 365
-Active Directory
-Windows Server 2016
-TeamViewer
-LogMeIn
-Quickbooks
-SkySwitch
-VOIP
-Webroot
-Sonicwall Security Software
-Backup software (Carbonite, Easeus, iDrive, Datto, OneDrive, Dropbox)
-Atera
-Canva
-Xero
-Opensimsim
-Google Suite
