Customer-focused professional with over 6 years of experience in hospitality support, customer service, and property management. Skilled in managing reservations, guest communications, and issue resolution across platforms like Airbnb, -----------, and Vrbo. Proficient in CRM systems such as Salesforce,Twilio Flex, Akia, Five9 as well as communication tools including Slack and Microsoft Teams. Recognized for delivering seamless customer experiences, maintaining high satisfaction ratings, and supporting team operations with leadership and efficiency. Also experienced in sales support, administrative tasks, and creative services such as layout design and data encoding.
Verified
