Hi! I'm Cris, an Operations, Customer Support, and Administrative VA with 10+ years of customer service experience and nearly 4 years supporting US and Australian businesses remotely.
I help business owners stay organized by managing customer support, scheduling, CRM updates, administrative tasks, and daily operations so they can focus on growing their business.
I've supported clients in healthcare, real estate, telecommunications, and eCommerce.
My experience includes:
• Customer Support (Phone, Email & Chat)
• Care Coordination & Scheduling
• Administrative Support
• CRM Management & Data Entry
• Google Workspace Administration
• Lead Follow-ups
• Transaction Coordination
• Property Management Support
At my current telehealth role, I serve as a Care Coordinator, Scheduler, Google Workspace Super Admin, EHR Super User, and trainer for new hires. I manage referrals, scheduling, insurance verification, billing inquiries, and technical support while helping improve our team's CSAT to 92%.
I'm experienced with Google Workspace, Microsoft Office, AdvancedMD, InSync, TherapyNotes, HubSpot, Zendesk, Intercom, -----------, Pipedrive, Trello, Jira, Slack, RingCentral, Dialpad, and Zoom.
I'm dependable, proactive, quick to learn, and committed to delivering excellent service. I'd love the opportunity to support your business.
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