I am a Customer Support and Operations Specialist with over 8 years of remote experience in customer service, operations, and workflow management. My primary expertise is in email and chat support using Zendesk, where I specialize in handling customer inquiries, escalations, and complex cases while delivering accurate, timely, and high-quality resolutions.
In my current role as a Subject Matter Expert, I support verification and compliance processes, review complex cases, improve internal workflows, and provide guidance to tea-----------mbers. This role has strengthened my analytical thinking, attention to detail, quality assurance mindset, and ability to optimize operational processes.
I also have experience in sales operations and team leadership, managing customer inquiries, supporting lead management through social media platforms, and coaching agents to improve quality, efficiency, and overall performance.
In addition to my operations background, I have expanded my skill set into AI automation and prompt engineering. I design custom AI system prompts tailored to each client's workflow and objectives, building AI-powered solutions using ChatGPT and n8n. My automations help streamline repetitive tasks, analyze and rank information based on client-defined criteria, and improve productivity while keeping the final decision-making process under human oversight.
My experience also includes eCommerce operations, product listing, order management, basic platform administration, and technical troubleshooting. I adapt quickly to new tools and technologies and enjoy building efficient systems that improve both customer experience and business operations.
Core Skills:
• Customer Support & Operations
• Zendesk
• AI Prompt Engineering
• AI System Prompt Design
• AI Automation (n8n)
• ChatGPT & AI Agents
• ATS & Recruitment Operations
• Job Posting & Job Research
• Workflow Optimization
• Team Leadership & Quality Assurance
• eCommerce Operations
• Technical Troubleshooting
