If your customer support is taking too much of your time, generating avoidable disputes, or creating frustration for your customers, I can help.
I bring more than 20 years of experience across Customer Service, Customer Support Operations, eCommerce, and Dispute Management. Throughout my career, I've helped businesses improve customer satisfaction, reduce chargebacks, streamline internal processes, and build support systems that continue working as they grow.
I've handled thousands of customer interactions through email, live chat, phone, social media, and eCommerce platforms. Over the years, I've learned that great customer support isn't just about solving problems—it's about creating processes that prevent those problems from happening in the first place.
My experience includes:
Customer Service & Customer Support
<8efe80624d780eba0c6493ec45140364>Email, chat, and phone support
Customer complaint resolution
Escalation handling
Customer retention and de-escalation
High-volume ticket management
Social media customer support
Quality assurance and team coaching
KPI tracking and performance management
SOP creation and knowledge base development
Support workflow optimization
Chargeback & Dispute Management
Stripe dispute responses
PayPal claims and case management
Shopify chargeback handling
Fraud prevention and risk mitigation
Evidence gathering and submission
Subscription billing disputes
Unauthorized transaction claims
Customer resolution strategies that help reduce future disputes
Shopify & eCommerce Support
Order management and fulfillment support
Returns, exchanges, and refunds
Shipping and delivery issue resolution
Product-related customer inquiries
Customer retention initiatives
Post-purchase customer experience management
Operations & Process Improvement
Workflow optimization
SOP development
Process documentation
Task automation
Team collaboration and reporting
Operational efficiency improvements
I'm comfortable working with tools such as Shopify, Stripe, PayPal, HoneyBook, Acuity Scheduling, Zendesk, Gorgias, Slack, Trello, Google Workspace, Microsoft Office, and various CRM and customer service platforms.
What sets me apart is that I don't simply answer tickets or manage disputes. I look at the bigger picture—identifying recurring issues, improving workflows, and helping businesses create a customer experience that saves time, protects revenue, and strengthens customer loyalty.
Whether you need a Customer Service Specialist, Customer Support Manager, Shopify Support Expert, Chargeback Specialist, or Operations Professional, I'd be happy to discuss how I can help your business run more smoothly and keep your customers happy.
