• Proficient in data analytics tools such as Power BI, SQL, MS Excel, Google Suite, BigQuery, Looker Studio.
• Strong skills in data visualization, data cleaning, data transformation, and effective presentation.
• Technical support experience in a SaaS platform with skills in ticket collection process, KPI scorecards monitoring, and platform bug triaging.
• Customer support management experience in a digital course platform including establishing phone support team, phone handling guidelines, and phone service KPIs.
• Experienced in using CRM tools such as ClickUp, Freshworks, and Zendesk.
• Completed a Data Analytics Bootcamp from Eskwelabs.
• Bachelor of Science in Biology graduate from the University of the Philippines.
