Healthcare-focused customer service professional with 5 years of BPO experience supporting US insurance and pharmacy benefit accounts. Background spans pharmacy benefits (formulary, copay/coinsurance, prior authorization), provider services (claims status, EOB/ERA interpretation, eligibility verification), and patient scheduling/EHR documentation. Comfortable handling high-call-volume environments while maintaining HIPAA compliance and accuracy. Looking for a long-term remote healthcare support, insurance, or medical VA role where this specialized experience adds immediate value.
