Results-driven and detail-oriented professional with a diverse background in transaction coordination, virtual assistance, and customer service roles. Possessing a strong work ethic and a commitment to excellence, I have successfully contributed to the efficiency and success of various teams. My experience spans coordination of buying and selling transactions, MLS listing preparation, document management using platforms such as Dotloop and Trello, database management, and handling ad-hoc tasks.
Experience Highlights:
Transaction Coordination Expertise: Managed and coordinated real estate transactions, ensuring the accuracy and completeness of documents. Facilitated communication between buyers and sellers, monitored timelines, and addressed compliance issues. Prepared for closing, streamlining the transaction process for successful outcomes.
Virtual Assistance Skills: Coordinated maintenance and promptly resolved issues. Built connections with potential clients, converting follow-ups into appointments. Conducted inbound and outbound calls, scheduling appointments with success managers. Handled ad-hoc tasks as needed.
Government Administration: recorded meeting minutes, updated reports, planned calendar activities, and sent invitations. Updated household information and reported it to government offices.
Real Estate Experience: Oversaw buyer and seller transactions from agreement to closing. Coordinated title/escrow, mortgage loan, and appraisal processes. Managed calendars, meetings, and performed ad-hoc tasks. Updated client databases and listings.
Customer Service Excellence: Assisted customers with billing and usage concerns, provided sales process and order placement support, resolved customer complaints, guided representatives, and ensured customer satisfaction.
Employment History:
Mia Madison Properties, LLC: Transaction Coordinator
Fortified Realty Group LLC: Virtual Assistant (Maintenance Coordinator and Client Success Tea-----------mber)
BLGU New Rizal | M’lang, Cotabato: Government Barangay Secretary
Keller Williams | NH, USA: Transaction Coordinator and Listing Apprentice
T-Mobile USA: Customer Service Representative, Mentor, Assistant Team Lead, Retention Specialist
AT&T U-Verse Blue: Customer Service Representative
