Hi! I’m Ma. ----------- -----------, a Certified Healthcare Virtual Assistant and former Medical Technologist with over 7 years of experience in healthcare administration, radiology operations, patient coordination, insurance processing, academic instruction, and BPO training.
I specialize in helping clinics, home health agencies, and medical practices streamline administrative workflows, enhance patient communication, and improve operational efficiency.
Healthcare Administration & Patient Coordination in preventative Medicine and Dental Health
• Managing appointment scheduling, patient intake, follow-ups, and rescheduling
• Handling high-volume inbound & outbound calls with professionalism and empathy
• Coordinating patient requests, test results, and provider communication
• Updating and maintaining EHR systems (PracticeFusion, Tebra)
• Processing lab orders/results through Quest & LabCorp portals
• Insurance verification & benefits checking
• Prior authorizations (Cover-----------ds)
• Coordinating home health services and communicating with referral sources
Phone Communication Strengths:
? Skilled in managing patient inquiries, concerns, and clarifications
? Experienced in coordinating with providers, pharmacies, and insurance companies
? Calm, organized, and highly patient-focused
Radiology Supervisor – Clinical Operations & Imaging Coordination
• Oversaw daily radiology department operations to ensure timely patient flow
• Found and arranged imaging locations for patients when services were unavailable in-house
• Verified insurance coverage and coordinated imaging procedures
• Managed diagnostic imaging schedules and patient communication
• Supported radiologists and technologists with imaging requests and documentation
• Maintained compliance with hospital standards and safety protocols
This role strengthened my clinical coordination, accuracy in documentation, and multi-team communication, especially through consistent phone-based coordination.
Medical Receptionist / Prior Authorization Specialist (Mental Health)
• Scheduled intakes, follow-ups, provider appointments, and TMS sessions
• Coordinated medication refills and provider communication
• Managed phone calls, emails, faxes, and patient documentation
Submitted and tracked prior authorization requests for seamless approvals
Trainer – BPO / Corporate Setting
• Facilitated onboarding and product training for new hires
• Conducted both classroom and virtual training sessions
• Created instructional modules, assessments, and guides
• Mentored agents to improve communication, QA compliance, and performance
• Collaborated with QA and Operations to address skill gaps effectively
Academic Proctor / Instructor / Teacher – School & Online Setting
• Delivered structured instruction for classroom and online learners
• Created lesson plans, study materials, and assessments
• Supervised examinations while maintaining academic integrity
• Provided progress feedback and maintained student engagement
• Ensured compliance with school policies and academic standards
Tools & Software
PracticeFusion • Tebra • Quest/LabCorp Portals • Google Suite • MS Office
RingCentral • Nextiva • Dialpad • Notion • Slack • JotForm • CRM Tools • Tebra • Athena One •
What You Can Expect
• Strong phone communication skills
• Detail-oriented and highly organized
• Independent, reliable, and proactive
• HIPAA-certified
• Calm, patient-focused approach
• Excellent documentation and admin accuracy
Let’s Work Together
If you need a Healthcare Virtual Assistant, Patient Intake Coordinator, Medical Receptionist, Radiology Admin, Trainer, or Academic Instructor, I’m here to provide dependable support and a smooth workflow.
Message me anytime — I’d love to help your team thrive.
Verified
