With 20 years solid as a Customer Experience Manager focusing business growth and people development.
Operations
- Focused on planning and implementation of high impacting initiatives
- Ensures strong revenue generation and profit increase to audit and process streamlining.
Data Analytics
-Data Governance
-Lead a team of Data Analyst to provide insights for Business Decisions
-Developed and Implement data analytics strategies that is in line with the company's business objectives.
Digital Marketing
-Focused on creating strategic plans to increase brand awareness, lead consideration. and conversion.
- Streamline and automate sales funnel for inbound marketing.
- Social Media and paid marketing.
HR Operations
- Handles day to day HR Operations (Labor Relations and Employee Engagement)
- Works alongside with Finance, Compensation and Benefits, Talent acquisition and development.
Other Skills
- Six Sigma Greenbelt Trained
- Streamlining organizational functions and roles
- Process audit, standardization and implementation
