Seasoned Customer Support Specialist with 18+ years of experience across banking, eCommerce, and tech. I’ve handled phone, email, chat, and SMS support in fast-paced, high-volume environments — always delivering accurate, empathetic, and solutions-focused service.
I am highly adaptable, punctual, and able to work independently with minimal supervision. I communicate clearly with both customers and internal teams, manage multiple tasks efficiently, and always maintain integrity and professionalism. I welcome feedback, value long-term working relationships, and bring a consistent 'can-do' attitude to every role.
Experience Overview:
**11 years as a Customer Service Representative for one of the largest banks in the US (Retail Banking & Auto Finance (credit/debit cards, checking accounts, online banking, loans, leases, dealer and insurance support)
**4 years in Email & Chat Support for an online apparel eCommerce brand (WFH)
**3 years in Operations Support for a Bitcoin software company (WFH) (including both Customer Service and Technical Support)
Tools & Platforms I’m familiar with:
Google Workspace
Microsoft Tools
Zendesk
Front
Freshdesk
Canva
Gorgias
Shopify
Slack<8efe80624d780eba0c6493ec45140364>Telegram
Toky
WhatsApp
RingCentral
Meta for Business
Trustpilot
Dialpad
Notion
Aircall
Verified
