Results-driven and highly motivated professional with over 10 years of experience in debt collection, customer service, sales, and appointment setting. Proven track record of meeting and exceeding collection targets while maintaining a customer-centric approach. Skilled in negotiating payment arrangements, handling high-volume outbound/inbound calls, and overcoming objections with professionalism and persistence. Strong background in lead qualification, cold calling, and scheduling appointments that convert to sales opportunities. Adept at using CRM systems, maintaining accurate records, and working in fast-paced, goal-oriented environments.
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