Strategic Operations & Project Partner – 15+ Years of Proven Results
I don’t just complete tasks; I build systems that allow businesses to scale. With over 15 years of experience across Project Management, Recruitment, and Customer Experience, I specialize in transforming disorganized workflows into high-performing operations.
How I Add Value to Your Business:
• Project Management: I take ideas from concept to completion. I am an expert at setting clear objectives, managing timelines, and ensuring your team hits every milestone.
• Recruitment & Talent Growth: I treat hiring as a craft. I source, screen, and onboard top-tier talent, ensuring culture fit and immediate ROI for your organization.
• Customer Experience (CX) Strategy: I design systems that turn one-time buyers into loyal brand advocates through proactive support and streamlined resolution processes.
• Digital Marketing & Growth: I manage the full lifecycle of your online presence, including:
• Email Marketing: Full Mailchimp automation, sequence setup, and newsletter management.
• Ad Management: Running PPC and social media ads to drive targeted traffic.
• Content & Socials: Comprehensive Social Media Management and blog posting to boost brand authority.
• Lead Capture: Professional forms creation and data organization to streamline your sales funnel.
• Executive Assistance: High-level inbox management, lead generation, and workflow automation.
Key Career Milestones:
• 15+ Years in Remote Operations and Team Leadership.
• Full-Cycle Recruitment: Successfully scaled teams across diverse industries.
• Efficiency Expert: Proven track record of streamlining workflows to reduce operational costs and increase output.
• Client Retention: Developed CX strategies that significantly boosted loyalty scores and repeat business.
Technical Toolkit:
• Analytics & SEO: Google Analytics 4 (GA4), Google Search Console, SEMRush (Competitor Analysis & Keyword Research), and Google Tag Manager.
• Advertising: Google Ads (Search & Display), Meta Ads Manager, and PPC strategy.
• Project & Operations Management: ClickUp, Asana, Trello, Notion (SOP creation), Slack, and Microsoft Teams.
• Email Marketing & Automation: Mailchimp (Customer Journeys & Automations), HubSpot CRM, Klaviyo, and ActiveCampaign.
• CRM: HubSpot CRM, Zoho, Salesforce, GoHighLevel, and Zendesk.
• Social Media & Design: Buffer, Hootsuite, and Canva Pro.
• Content & Lead Generation: WordPress (Blog management), Typeform, Jotform, and Google Forms.
Ready to get your time back? Let’s discuss how my experience can help you focus on the "big picture" while I handle the details.
