ABOUT ME
Detail-oriented and disciplined professional with strong creativity, focus, and reliability. I am committed to delivering high-quality work as a freelancer, virtual assistant, and healthcare support specialist. Becoming a mother to my autistic son strengthened my determination, independence, and dedication to continuous learning. I strive to continually improve my skills and services to provide the best possible future for him and to excel in every role I undertake.
EDUCATION
Bachelor of Science in Nursing
Xavier University – Ateneo de Cagayan (2008 – 2013)
High School Diploma
Kong Hua School (2004 – 2008)
Elementary Diploma
Kong Hua School (1998 – 2004)
CERTIFICATIONS
• Healthcare Virtual Assistant Certification – Hello Rache
• HIPAA Certification• Registered Nurse (RN)
• Emergency Medical Technician – Basic (EMT-B)
• Occupational Health Nurse (OHN)
PROFESSIONAL EXPERIENCE
Healthcare Virtual Assistant
HelloRache – Sierra Vista, Arizona (June 2020 – November 2025)
• Handled administrative and back-office tasks, including faxing, filing, and transcription; and calling various facilities outside the client’s clinic, to schedule patients for mammogram, and DEXA bone density.
• Handled patient communications through phone and text using Decoda and Zoiper.
• Responded to inquiries regarding healthcare services and medical tasks.
• Gathered medical and insurance information with accuracy and confidentiality.
• Managed appointment calendars for healthcare providers.
• Updated and maintained patient chart records in various EMRs: AthenaHealth, eClinicalWorks.
• Provided live virtual scribing support to my client during patient consultations.
Answering Service Agent
Tahoe Call Center – Reno, Nevada (January 2020 – February 2020)
• Handled inbound customer calls regarding product orders and concerns.
• Forwarded messages to appropriate customer service teams.
• Used RingCentral as the primary dialer.
• Supported account: Medical Guardian.
Medical Transcriber
Utah Regional Hospitalists – Salt Lake, Utah (February 2019 – December 2019)
• Transcribed newly admitted patient charts into EMRs before physician evaluation.
• Copied data from multiple EMR systems with accuracy and confidentiality.
• Systems used: Sevocity, Practice Fusion.
Administrative Assistant
Patten Title Company – Austin, Texas (October 2018 – February 2019)
• Updated CRM records using Zoho and Salesforce.
• Synced agent information across Google, Facebook, and company websites.
Administrative Assistant (Talent Department)
Kindly Care – San Francisco, California (July 2018 – September 2018)
• Assisted with the onboarding of new caregivers.
• Scheduled documentation, guided candidates, and coordinated background checks.
Nurse, EMT-B, Administrative Assistant II
CDRRMD Oro Rescue 911 – LGU Cagayan de Oro (October 2015 – February 2018)
• Conducted scene size-up and safety evaluations.
• Performed rapid trauma assessments and determined patient needs.
• Provided emergency medical interventions following protocols.
• Ensured safe traffic and operational environments during emergencies.
• Transported and endorsed patients to appropriate hospitals.
Project Nurse
Makati Development Corporation – Avida Towers Aspira (January 2015 – September 2015)
• Responded to medical emergencies at the job site.
• Prepared a----------- reports and processed insurance requirements.
• Assisted in implementing EHS programs and maintaining QEHSMS compliance.
Ambulance Nurse, EMT-B
Help Rescue 411 (February 2014 – December 2014)
• Conducted scene size-up and rapid trauma assessments.
• Provided emergency medical care based on protocols.
• Ensured proper patient transport and safe endorsement to hospitals.
SKILLS
• Healthcare Virtual Assistance
• Administrative & Clerical Support
• EMR/EHR Management
• Live Scribing
• Patient Communication
• Data Entry & Accuracy
• Customer Service
• Inbound Call Handling
• Onboarding & Scheduling
• CRM Tools: Zoho, Salesforce
• EMRs: AthenaHealth, eClinicalWorks, Sevocity, Practice Fusion, Matrix, PointClickCare, CHIE, UHIN
• Multitasking & Time Management
• Communication & Team Collaboration
