Hi! I'm John Benedict Dacuyan from the Philippines, with over five years of experience supporting global e-commerce businesses and, more recently, building AI-powered automation solutions that help teams work smarter.
My background includes customer support, customer operations, CRM management, order processing, and process improvement using platforms such as Shopify, Zendesk, Intercom, NetSuite, SPS Commerce, and GoHighLevel. Alongside my operations experience, I design workflow automations using -----------, n8n, Zapier, APIs, webhooks, and AI tools to eliminate repetitive tasks, improve efficiency, and streamline business processes.
Some of the automation projects I've built include an AI Meeting Assistant that generates meeting reports automatically, an AI-powered sales outreach workflow, and AI knowledge base assistants for customer support. I also have experience integrating Google Workspace, Airtable, Outlook, and other business applications into automated workflows.
I'm proactive, detail-oriented, and enjoy solving operational challenges by combining excellent customer service with practical automation solutions. Whether it's supporting customers, improving internal processes, or building scalable workflow automations, my goal is always to help businesses save time and operate more efficiently.
Portfolio: -----------
Skills:
AI Automation
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n8n
Zapier
GoHighLevel
APIs & Webhooks
ChatGPT / AI
Airtable
Google Workspace
Customer Support
Shopify
NetSuite
SPS Commerce
CRM Management
Process Improvement
Project Coordination
Verified