Highly analytical and result-driven Application Support Analyst with 4+ years of experience supporting Supply Chain – TMS applications in high-volume production environments. Skilled in incident management, root cause analysis, and application support using SQL, Oracle, PL/SQL, Unix/Linux, and ServiceNow. Proven ability to resolve complex production issues, maintain system stability, meet SLA targets and collaborations with cross-functional teams to support seamless business operations. Recognized for strong problem-solving skills, operational support expertise, and a proactive approach to continuous improvement. Open to and actively seeking remote/work-from-home opportunities.
