ABOUT ME
Dedicated Virtual Assistant with experience in medical administration and
property management maintenance coordination. Skilled in appointment
scheduling, patient communication, insurance verification, vendor coordination,
work order management, and customer service. Detail-oriented, organized, and
proactive, with a proven ability to manage multiple tasks efficiently while
delivering accurate, reliable, and professional administrative support.
WORK EXPERIENCE
Company: One Shot Dental Digital Imaging Inc
Position: Dental Technician
APRIL 2025-JULY 2026
-Dental Radiography: Performed diagnostic dental X-rays while
ensuring patient safety and compliance with radiation protection
protocols.
-Intraoral Photography: Captured high-quality intraoral images to assist
in diagnosis, treatment planning, and clinical documentation.
-Dental Impressions: Prepared and obtained accurate dental
impressions for diagnostic models, crowns, bridges, dentures, and
orthodontic appliances.
-Data Encoding and Documentation: Entered and maintained accurate
patient records, treatment information, and clinical documentation
within the dental practice management system.
Company: One Rent
Position: Virtual Assistant – Maintenance ll Property
JULY 2023-FEB 2025
-Managed maintenance inquiries received via email and chat, ensuring
prompt responses and accurate request documentation.
-Reviewed and logged maintenance requests, ensuring complete details
before forwarding them to the appropriate team or vendor.
-Conducted outbound calls to residents, vendors, and maintenance
personnel to coordinate repairs, confirm appointments, and provide
follow-up updates.
-Monitored open maintenance requests and communicated status
updates to residents while maintaining timely follow-up.
-Updated work orders, service notes, and maintenance records within
the property management system to ensure accurate documentation.
-Coordinated communication between residents, vendors, and
property managers
Company: One Rent
Position: Virtual Assistant – Customer Support and
Administrative Coordination
OCT 2022-JUNE 2023
-Served as the primary point of contact for inbound inquiries via phone,email, and chat, delivering professional and timely customer support.
-Provided accurate general information regarding rental properties,
leasing procedures, maintenance services, and company policies.
-Assessed customer inquiries and routed prospects, maintenance
requests, and specialized concerns to the appropriate department for
resolution.
-Coordinated communication between customers and internal teams to
ensure efficient follow-up and issue resolution.
-Maintained accurate records of customer interactions and escalated
requests using the company's property management and ticketing
systems.
-Ensured a positive customer experience by responding to routine
inquiries, setting expectations, and directing clients to the appropriate
resources.
Company: The 99801 Group
Position: Virtual Assistant - Administrative Support
MAY 2018-SEPT 2022
-Ticket Pricing: Processed and applied accurate pricing for concert,
event, and transportation ticket reservations in accordance with
company policies and fare guidelines.
-Pricing Information: Provided customers with clear and accurate
pricing details, fare options, applicable fees, and promotional offers to
support informed purchasing decisions.
-Reservation & Booking Support: Assisted customers with ticket
purchases, reservations, modifications, and booking inquiries while
ensuring accuracy and a seamless transaction process.
-Transaction Processing: Verified booking details, processed payments,
and maintained accurate reservation records in the ticketing system.
-Customer Assistance: Responded to customer inquiries regarding
ticket availability, pricing, schedules, and booking policies while
delivering professional customer service.
Company: Sutherland Global Service
Position: Supervisor
JANUARY 2008-FEBUARY 2018
-Supervised and coached a team of technical support representatives to achieve performance and customer service goals.
-Managed daily team operations, including workload distribution, schedule adherence, and productivity monitoring.
-Resolved escalated technical issues and customer concerns, ensuring timely and effective resolutions.
-Monitored calls, emails, and support tickets to maintain quality assurance and compliance with company standards.
-Conducted regular coaching sessions, performance evaluations, and skills development training for tea-----------mbers.
-Analyzed team performance metrics, prepared reports, and implemented process improvements to enhance operational efficiency.
-Collaborated with internal departments to address technical issues, service disruptions, and customer escalations.
-Assisted with onboarding and training new technical support agents on systems, troubleshooting procedures, and customer service best practices.
