I bring over 18 years of experience in operations and customer experience leadership, primarily within the BPO industry, with additional exposure to fintech and e-commerce environments.
My expertise covers end-to-end operations, including service delivery, quality assurance, workforce management, and capacity planning. I’ve led cross-functional teams and supported both on-site and remote operations to ensure consistent performance and efficiency.
I have a strong track record of driving results, improving CSAT, optimizing processes, and enhancing overall operational performance. My focus is on building structured, scalable systems that enable teams to perform at a high level and deliver measurable business outcomes.
