Dedicated and experienced professional with over a decade of versatile expertise in customer service, back-office support, and healthcare administration. Proficient in handling a range of responsibilities, from outbound sales support to healthcare account management, with a strong focus on ensuring customer satisfaction and operational efficiency. Skilled in communication, problem-solving, and utilizing various tools and platforms to streamline processes. Proven ability to adapt quickly to new environments and tasks, with a commitment to delivering high-quality service.
Work Experience:Back Office Support
HealthyBOS, Work from homeFacilitated communication between patients and insurance providers, ensuring seamless information flow.Proficiently managed pre-authorization processes through various channels, including portals, fax, email, and direct calls.Utilized account-specific tools and Excel files for the accurate uploading of authorizations, maintaining compliance and efficiency.Back Office Support
TBPO, Work from homeProvided outbound sales support for healthcare insurance, effectively engaging leads and providing essential information.Played a pivotal role in educating potential clients about healthcare insurance offerings, contributing to increased understanding and interest.Customer Service Representative
IQOR Inc Dasmariñas, DasmariñasDelivered exceptional customer service via phone, addressing inquiries, requests, and complaints promptly and effectively.Mastered company products and services to deliver informed responses and capitalize on upselling opportunities, meeting sales goals.Customer Service Support/SME/Supervisor
Teleperformance Center Ayala, MakitaSpearheaded customer service operations, meticulously tracking KPIs to enhance productivity and satisfaction.Maintained high first-call resolution rates and overall customer satisfaction, ensuring a superior service experience.Key Skills:Back Office SupportHealthcare Insurance ExpertiseCustomer Service ExcellenceClear CommunicationSales TechniquesKPI MonitoringProcess Improvement
