Experienced Customer Service Specialist and Property Management VA with over 5 years of experience in client support, team leadership, and technical troubleshooting, including 2 years as a Team Lead in a BPO setup. Over the past three years, I’ve specialized in short-term rental property management, overseeing daily operations for 36+ units across platforms like Airbnb and VRBO using PMS tools such as OwnerRez and Hostaway.
Expert in using automation and productivity tools such as ClickUp, -----------, Trello, Slack, and Google Workspace to streamline operations, handle guest communications, manage bookings, and coordinate maintenance tasks. Skilled in process optimization, calendar and CRM management, and maintaining 5-star guest experiences. Strong foundation in team coordination and back-office support for vacation rental businesses.
