**IT Support | Service Desk Engineer | Microsoft 365 | Remote Desktop Support**
Experienced IT Service Desk Engineer with hands-on experience providing technical support for Windows environments, Microsoft 365, printers, networking, and end-user devices. Skilled in troubleshooting hardware, software, account access, and connectivity issues through remote support and ticketing systems.
I have experience supporting Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint, as well as assisting users with account management, printer configuration, software installation, and basic network troubleshooting. I am comfortable working independently, documenting technical issues clearly, and delivering professional customer support.
I am a fast learner who enjoys solving technical problems and providing excellent customer service. I am currently looking for remote part-time opportunities where I can help businesses resolve IT issues efficiently while continuing to expand my technical skills.
**Core Skills**
* Windows 10/11 Support
* Microsoft 365 Administration
* Outlook, Teams, OneDrive & SharePoint
* Remote Desktop Support
* Technical Troubleshooting
* Printer & Peripheral Support
* Basic Networking (TCP/IP, DNS)
* Ticketing Systems
* Customer Service
* IT Help Desk & Service Desk
* Documentation & Knowledge Base
* Fast Learner and Team Player
