I am a dedicated customer service and operations professional with experience supporting U.S.-based companies in retail, finance, telecommunications, and real estate.
I worked as a Customer Service Representative for a U.S.-based department store and a financial company, handling customer inquiries, billing concerns, and account management with accuracy and professionalism. I also served as a Technical Support Representative for a U.S. telco account, assisting customers with troubleshooting and service-related issues.
I was promoted to Workforce Real-Time Analyst, where I monitored service levels, managed agent adherence, and ensured operational efficiency through real-time reporting and analysis.
In addition, I work as a Real Estate Virtual Assistant, supporting lead management, CRM updates, appointment setting, and administrative tasks. I am reliable, detail-oriented, and committed to delivering high-quality results.
