As a seasoned Customer Service Manager with over 11 years of experience in eCommerce, I specialize in delivering exceptional support across multiple platforms, including Amazon, Shopify, eBay, and Etsy. My expertise spans Email and Chat Support, Inventory Management, Administrative Support, Shipping & Logistics, and Data Entry, ensuring smooth operations and seamless customer experiences. I excel in order processing, dropshipping, and product research, bringing a comprehensive approach to enhancing customer satisfaction and optimizing business performance. If you're looking for a dedicated professional to manage your customer service with precision and care, I'm here to help.
Key Achievements:
- Led a team of 15 employees, handling over 1,000 customer support tickets daily, resolving escalations, and implementing process improvements to enhance service quality.
- Reduced training costs by identifying knowledge gaps and developing online training programs for new and existing employees.
- Extensive experience in eCommerce customer service with a strong focus on Amazon, Shopify, eBay, and Etsy.
- 11 years of hands-on experience managing eBay, Shopify, and Amazon Seller Central.
- Dropshipping Expert
- Dispute manager
- Supply chain manager
