Amazon Virtual Assistant

Product Description Enhancement & Optimization
- Proficient in creating compelling and keyword-rich Amazon product listings, including detailed bullet points and descriptions.
- Basic understanding of HTML, enabling effective formatting of product descriptions to improve readability and conversions.
- Knowledgeable in Amazon SEO best practices to enhance product visibility and ranking.

Fulfillment by Amazon (FBA) Specialist
- In-depth knowledge of the Fulfillment by Amazon (FBA) ecosystem.
- Experienced in filing and reconciling missing inventory claims for inbound shipments.
- Skilled in navigating Amazon’s FBA policies and ensuring compliance with inventory and shipment protocols.

Product Sourcing Specialist
- Strong knowledge of the dropshipping model, with a focus on profitability and compliance.
- Meticulous attention to detail and an expert at identifying high-margin and trending products.
- Maintains a comprehensive list of restricted brands to avoid Amazon account suspension due to intellectual property infringements.
- Adheres strictly to Amazon’s listing guidelines to ensure consistent and compliant listings.

Sourcing Tools & Software Proficiency:
- Scanalyze
- Prime Away
- DS Amazon Quick View
- Keepa
- Jungle Scout
- Informed.co
- Skugrid
- Helium 10

Familiar Suppliers for Dropshipping:
- Walmart
- Bed Bath & Beyond
- Home Depot
- Overstock
- Sam’s Club
- Costco

Customer Service Manager
- Proven experience providing top-tier email and phone support to Amazon customers.
- Effective in Amazon case management, resolving disputes, and maintaining customer satisfaction.
- Skilled in negative feedback removal, returns handling, and shipment confirmations, ensuring smooth order processes and high store ratings.
- Handling Amazon A to Z Claims.

Order Fulfillment
- Competent in fulfilling orders from multiple retail sources, including Walmart, Home Depot, Overstock, and others.
- Tracks shipments accurately and ensures timely updates to customers.

Technical & Administrative Qualifications
- With 3 years of experience working as an Amazon Seller Support Representative. (-----------).
- Well-versed in using Amazon Seller Central and ChannelAdvisor for listings, order management, and Account Health.
- Proficient in Microsoft Office and Google Sheets for reporting, inventory tracking, and analysis.
- Strong command of English, both written and spoken, ensuring effective communication.
- Demonstrates reliability, punctuality, and a team-oriented attitude.
- Can manage a team of Virtual Assistants and provide a Standard Operating Procedure for the team.
- Equipped with a stable, high-speed internet connection, backup power supply, and quiet, dedicated workspace for uninterrupted productivity.