With 4+ years of experience in customer service, I specialize in delivering exceptional customer experiences while helping businesses streamline their day-to-day operations. Throughout my career, I've supported customers across the travel, pest control, and healthcare sectors, developing a reputation for being reliable, adaptable, and solutions-oriented.
My experience includes supporting Chase Travel through Expedia, where I assisted cardholders with flight and hotel reservations, activities bookings and car rentals, itinerary changes, cancellations, refunds, and travel disruptions while providing premium, concierge-level customer service. Working in a fast-paced environment strengthened my ability to resolve complex issues with empathy, accuracy, and efficiency.
I also worked with EcoShield Pest Solutions, where I managed appointment scheduling, technician dispatch, customer follow-ups, and inbound communications. By keeping schedules organized and ensuring seamless coordination between customers and field technicians, I helped deliver a smooth customer experience from booking through service completion.
In addition, I supported GE (General Electric) as a Preventive Maintenance Planner and Wear Parts Exclusion Dispute Support, coordinating preventive maintenance schedules, calendar coordination, reviewing warranty and wear parts claims, resolving disputes, and collaborating with cross-functional teams to ensure timely and accurate resolutions.
Over the years, I've developed expertise in:
• Customer Service & Customer Support
• Virtual Assistance & Administrative Support
• Customer Success & Client Relations
• Appointment Scheduling & Calendar Management
• Travel Coordination & Reservation Support
• CRM & Ticket Management Systems
• Email & Inbox Management
• Dispute Resolution & Case Management
• Preventive Maintenance Planning
• Operations & Process Coordination
• Microsoft 365
• Google Workspace
I enjoy working in dynamic environments where I can solve problems, improve processes, and create positive experiences for customers. My goal is always to combine efficiency with excellent service while building strong relationships with both clients and colleagues.
I'm currently open to opportunities in Customer Support, Customer Success, Virtual Assistance, Administrative Support, Travel Support, Operations Support, and Remote Client Services.
Let's connect if you're looking for someone who brings professionalism, strong communication skills, and over four years of experience delivering outstanding customer support and operational excellence.
