Email Support Specialist & Virtual Assistant Provided comprehensive administrative support for an e-commerce business, including managing customer communications, organizing packing slips for order fulfillment, and streamlining email workflows to enhance operational efficiency.
Customer Service Team Lead – Travel Industry Led the customer support team for a travel agency, handling escalated client concerns and overseeing calendar coordination for hotel availability. Ensured timely resolution of issues while maintaining high service standards.
Telecommunications Customer Service & Technical Support Trainer Delivered frontline customer and technical support in the telecommunications sector, managed escalations, and facilitated training programs for new agents transitioning to live customer interactions. Played a key role in maintaining service quality and team readiness.
Verified
