Catalog & Listing Management:
Expertly managed end-to-end product lifecycles, including manual listing creation and high-volume bulk uploads via flat files to ensure 100% catalog coverage.
Multi-Platform Synchronization:
Maintained data integrity across Amazon Seller Central, NetSuite, Sellercloud, and Akeneo (PIM), ensuring all product specifications and attributes were mapped correctly across all sales channels.
Product Content Optimization:
Directed the implementation of SEO-driven titles, bullet points, and backend keywords; managed the uploading and updating of high-quality images, videos, A+ Content, and Brand Story modules to enhance conversion rates.
Variation & Brand Architecture:
Developed complex variation themes (parent/child relationships) to improve the customer shopping experience and maximize organic search visibility.
Operational Compliance & Health:
Proactively monitored Account Health dashboards and managed the Account Health Rating (AHR); resolved policy violations and compliance triggers to prevent listing suppression or account suspension.
Issue Resolution & Case Management:
Acted as the primary point of contact for marketplace support, successfully navigating complex case logs to resolve listing errors, mapping issues, and data discrepancies.
New Product Development (NPD) Leadership:
Served as the Head of New Product Development, overseeing the transition of products from concept to live marketplace listings, ensuring all launch data was accurate and competitive.
Financial & Logistics Oversight:
Managed shipment tracking and reconciliation, including filing and following up on reimbursement claims for lost or damaged inbound shipments.
Pricing & Data Auditing:
Conducted regular audits to ensure pricing accuracy and data consistency across all platforms, preventing revenue loss due to technical errors or incorrect mapping.
Verified
