Hi there! I'm -----------.
I am an Airbnb property manager, a writer, and a virtual assistant specializing in short-term rental operations.
With 7 years of experience in client relations/customer service, 3+ years in property management, and over 70,000 words of written work (blogs and SOPs), I have honed both the art of stitching words and the mastery of managing short-term rental operations, especially, fostering meaningful relationships with guests from all walks of life by providing tailored-fit solutions and virtual assistance.
Experience:
- Canada-based property management
- USA-based property management
- Australian-based clientele
- Blog and SOP/Guide writing for international clients: Switzerland, Canada, Australia, the USA, and Belgium
Property management:
- Handle guest inquiries promptly and professionally
- Screen potential guests and manage booking confirmations
- Schedule and coordinate cleanings and maintenance with onshore staff
- Collaborate with the onsite manager and team to ensure seamless operations
- Send personalized messages to enhance guest experience
- Efficiently resolve issues and de-escalate high-stress situations
- Manage listing calendars and listing optimization
- File damage claims
- Craft thoughtful guest reviews and respond to feedback to maintain a strong reputation
Proficient in the following platforms:
Airbnb | VRBO | ----------- | Direct Booking
Long-term rentals:
Zillow | ----------- | Furnished Finder | Facebook (FB) Marketplace
Tools/Software:
Hospitable | Hostaway | Hostify | OpenPhone | Schlage | MINUT | Notion | ClickUp | Slack | Trello | Breezeway | Missive | EZCare | Whale | Google Office Suites | Microsoft Office | Instacart | Amazon | Walmart+ | Task Rabbit | Canva | Operto | 3CX | Timeero | Turno
If you're looking for a client relations expert, a property manager, or a customer service wizard, give me a quick chat; let's bring your ideas to life : )
Big smiles,
-----------
Verified
