Experienced in medical billing and revenue cycle management, I specialize in charge entry, claims submission, accounts receivable follow-up, denial management, payment posting, and appeals processing. My expertise also includes verifying insurance eligibility, and ensuring compliance with healthcare regulations. With over a decade of experience as a remote virtual assistant, I have honed strong administrative, scheduling, and communication skills. I excel in organizing complex calendars, managing email correspondence, and coordinating projects efficiently. Adaptable and detail-oriented, I leverage digital tools to streamline workflows, enhance productivity, and provide reliable support to clients.
KEY SKILLS
Great attention to detail
Quick learner; multi-tasker
Problem-solver and critical thinker
HIPAA compliant
Familiar with US commercial and government insurances
Exc-----------nt communications skills
Highly organized and can manage time effectively to meet deadlines
Proficient in EHR/EMR softwares
TOOLS
Tebra, DrChrono, SimplePractice
Availity, Navinet, NovitaSphere
Microsoft Office, Google Workspace
Clio, Keap, Insightly
Asana, Trello, -----------
RingCentral, 3CX, Grasshopper, Slack, Teams
Xero, Quickbooks
WORK EXPERIENCE
Rocky Mountain Laboratories LLC
Medical Biller | Client based in Utah
April 2025 – Present – Full time
EQUINOX BILLING LLC
Medical Biller | Client based in Missouri, USA
July 2022 – December 2024 – Full time
Accurately capturing patient demographics, procedure codes, and billing details
Preparing and submitting electronic and paper claims while ensuring compliance with payer guidelines
Monitoring and follow up on unpaid claims, resolving payment delays, and reducing outstanding balances
Identifying reasons for claim denials, correcting errors, and re-submitting claims
Posting insurance and patient payments, reconciling accounts, and ensuring accurate financial records
Drafting and submitting appeals for denied or underpaid claims
Ensuring adherence to HIPAA, payer policies, and healthcare regulations while maintaining accurate records
WARREN & MIGLIACCIO, LLP
Legal Administrative Assistant | Client based in Texas, USA
October 2018 – June 2022 – Full time CST
First point of contact for all potential and existing clients
Setting up initial consultations for potential clients
Setting up consultations for existing clients
Managing CRM database with client intake details
Following up on retainers/ addressing minor client concerns
Reviewing documents for Bankruptcy filing
ACCOLADE CONSULTANTS
Executive Assistant / Interim Ops Executive | Client based in Georgia, USA
March 2015 – May 2017 – Full time
Assisting the client with his file review business
Scheduling peer to peer discussions and business meetings
Transcribing audio files and organizing medical legal cases
Creating workable sheets using Microsoft and Google applications
Overseeing file review operations
Training VAs on virtually assisting physician reviewers
BOYS WILL BE BOYS – MELISSA MOORE
Virtual Administrator | Client based in Brisbane, Australia
August 2013 – September 2015 – Full time
Manual invoicing through Word and Excel
Managing client’s social media platforms
Handling all of client’s emails from suppliers and customers
Setting up online retail website and listing products on Shopify
DR. SAMUEL LOH
Executive Assistant/Medical Biller | Client based in WA, Australia
November 2011 – July 2013 – Full time
Billing charges per surgical procedure and submitting medical claims through AU online billing system (CEsoft)
Calling AU private and public health funds to chase up unpaid or partially paid claims
Converting claims into PDF format for backup purposes and saving them onto specific folders using Dropbox
