Experienced Customer Service and Healthcare Administrative professional with a strong background in customer support, technical troubleshooting, appointment setting, collections, and dental billing. Skilled in handling inbound and outbound calls, assisting customers with account, software, and service-related concerns, and providing clear and professional communication at all times.
Proficient in insurance verification, claims processing, payment posting, and patient account management using Dentrix. Experienced in coordinating with financing companies such as CareCredit, LendingClub, and Alphaeon Credit, as well as managing billing emails, training new staff, and ensuring accurate and efficient workflow processes.
Strong in customer service, problem-solving, and administrative support with a focus on accuracy, organization, and delivering excellent client and patient experience.
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