Voice and non-voice support skills
Shopify E commerce Experienced
8x8 soft phone experienced
RingCentral soft phone experienced
Aircall soft phone experienced
BigCommerce experienced.
With Excellent experienced with Chat Support (Live & Offline)
With Excellent experienced for more than 3 years with Email Support using ticketing system such as Fresh Desk, Zendesk, Helpdesk, Crisp
Communication
Customer Service Support
Experienced with ASANA, ZOOM, Slack for communication
Ability to perform Multi-tasking
Core Competencies
Experienced Blackjack, Baccarat & Macau Style Baccarat Dealer
Knowledge of Regulatory Compliance
Client Relations
Certified in Table Games
Operations Industry Knowledge
Other Relevant Information:
Completed 180 hours of Blackjack Training Certified by Seminole Gaming in State of Florida on May 2015.
Computer literate.
Passed the Microsoft Digital Literacy Certificate Test on the 27th of September 2013 Certified by Microsoft.
Excellent in Typing, Emailing, MICROSOFT WORD, MICROSOFT POWER POINT, MS ECXELL.
COMMUNICATION SKILLS
Oral, verbal and written communication abilities in English and Tagalog.
Listening skills
Bilingual – Filipino/ Tagalog, English
