Experienced Senior Case Manager & Virtual Assistant with over a decade of success supporting clients across Amazon and Shopify platforms. Proven expertise in case management, client advocacy, and quality assurance, with a strong track record at companies like Amazon and Getida LLC. Adept at data analysis, problem-solving, and improving processes that enhance efficiency and teamwork. Skilled in delivering high-quality customer service, building lasting client relationships, and managing complex support tasks in fast-paced virtual environments. Committed to excellence in every aspect of service and support.
Experience summary
Senior Case Manager | Getida LLC
March 2020 - May 2025 | Teaneck, NJ
Amazon Account Manager | Nieboo
Shopify Store Manager | Nieboo
September 2016 - March 2020 | Jersey, UK
SME Amazon Selling Partner Support
October 2012 - October 2016 | Concentrix, Metro Manila
